Delivery and returns

UK Postage

Standard postage and packaging is £3.95 for all UK orders regardless of order size and will be despatched via Royal Mail 2nd Class.  For UK orders over £30 this is reduced to £1.95 and UK orders over £50 will qualify for free delivery and will be posted via Royal Mail 2nd Class.  There is also the option to use Royal Mail "Signed For" at a cost of £4.95, for orders over £50 this is reduced to £1.95.  

Local Collection

Local free collection is available by pre-arrangement only.  Use the discount code HAMBLE to avoid postage charges.  Orders can then be collected from Hamble-le-Rice, Southampton.  (If you are already taking advantage of another discount code just get in touch when you place the order and I will refund the postage if you're collecting).

International Postage

For International postage I am more than happy to deliver where possible up to a maximum weight of £2kg including packaging.  As postage prices are dependent on weight and location it is impossible to give a standard price for all regions.  There are a selection of pricing options available however if you want a specific quote please message me directly with the items you'd like. Prices quoted are for standard shipping, if you would prefer your items to be tracked please message me.

Customs and import.  I will complete a customs declaration form as and when required in the UK with details of your order and I will not knowingly ship a restricted item.  However before placing your order please ensure you are aware of any restrictions.  Please be aware your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Switch and Ditch is not responsible for these charges if they are applied and are your responsibility as the customer. 

Packaging

Packaging will be plastic free and where possible recycled.  As a result it may not arrive in the nicest looking box but this will not affect the quality of your items.  The tape used to secure the packaging is both recycled and recyclable.

Refunds and Returns

I want you to be 100% happy with your products, however, if for any reason you're not happy a full, no questions asked, refund will be offered on any items returned within 7 days of you receiving them.  All I ask is that items are returned in their original packaging and condition. 

Lost or damaged items

In the unlikely event your parcel goes missing or is damaged Standard Royal Mail 2nd class postage covers items lost or damaged up to a value of £20.  For Signed For parcels this is increased to £50.  Items are not deemed to be lost until ten working days after they are due, for second class mail the due date is three days after it is sent.  If you do have issues with your parcel please contact me and I'll endeavour to get it rectified with the minimum of fuss.  Proof of postage is retained for all orders and I can supply tracking references on request.